T&Cs & Policies
This section includes links to our Terms & Conditions of Hire and core policies which ensure that services run by The Pirate Castle comply with current best-practice and legislation.
Customer guidelines are also included to help you prepare for your visit.
The Pirate Castle is a registered charity (number 1138787) and a company limited by guarantee registered in England & Wales (number 07370167).
We believe that nobody should face exclusion due to financial disadvantage or disability. More than opening up the canal as a recreational resource for all to enjoy, our stimulating and inclusive projects seek to narrow the outcomes gap by giving all sections of the community equal chance to participate in life-enriching activities and training initiatives that may otherwise be beyond their financial or physical means.
View or download our policies and guidelines by clicking the links below:
- Booking terms and conditions
- Venue Hire Agreement must be submitted for all hall / venue hire at the point of booking
- Individual Child / Adult Consent Form (for private hire, Holiday Schemes and scheduled Pirate Castle activities)
- Data Privacy Notice
- Health and Safety Policy
- Safeguarding Policy
- Equal Opportunities Policy
- Anti-Bribery Corruption and Fraud Policy
- Whistleblowing Policy
- Complaints Procedure
- Paddlesports risk assessment
- Paddlesport kit list & safety information
- Things you need to know about canal boat hire
- Kit list for canal boaters
- Safety on board
