T&Cs & Policies

The Pirate Castle is a registered charity (number 1138787) and a company limited by guarantee registered in England & Wales (number 07370167).

We believe that nobody should face exclusion due to financial disadvantage or disability. More than opening up the canal as a recreational resource for all to enjoy, our stimulating and inclusive projects seek to narrow the outcomes gap by giving all sections of the community equal chance to participate in life-enriching activities and training initiatives that may otherwise be beyond their financial or physical means.

This section includes links to our Terms & Conditions of Hire and core policies which ensure that services run by The Pirate Castle comply with current best-practice and legislation. Customer guidelines are also included to help you prepare for your visit.

View or download our policies and guidelines by clicking the links below:

Booking Terms & Conditions

Venue Hire Agreement must be submitted for all hall / venue hire at the point of booking

Data Privacy Notice

Individual Child / Adult Consent Form (for private hire, Holiday Schemes and scheduled Pirate Castle activities)

Safeguarding Policy

Paddlesport Risk Assessment

COVID-19 VISITOR / USER GUIDELINES

Following the Government’s lifting of Covid-19 legal restrictions on 24.02.22 we have considered what The Pirate Castle’s response should be and what conditions / procedures we should keep in place. It’s clear that Covid has not gone away, so we intend to remain cautious to help reduce the risk of potential outbreaks / transmission at The Pirate Castle.

Going forward, we are asking that all staff, volunteers and attendees at The Pirate Castle follow the updated procedures below:

If anyone has any symptoms which could be Covid they must not attend The Pirate Castle until their symptoms have resolved;

Temperature checks will remain on entry to help identify possible symptoms;

We ask all attendees, staff and volunteers to remain respectful of others and that attendees keep a safe distance from other groups or staff/volunteers where possible, and that staff/volunteers do the same in regard to attendees;

Staff, volunteers and attendees should continue to wear face coverings when around other groups / attendees indoors, especially where a safe distance cannot be maintained;

Current building works in the basement have made the one-way system difficult to keep up so we have removed the system and ask people to be mindful of others when passing them in the building and avoid passing people on the stairs where possible;

Both entry and exit will be via the main door but again, please give others space when entering/exiting and avoid bottlenecks;

Please keep up other usual infection control measures such as good hand hygiene.

Thank you for your continued cooperation.